Returns

PLEASE NOTE: We do not accept refunds on any items bought on promotion using a code, we will offer an exchange or credit note if you need to return. We do not accept returns/refunds on any items bought in the sale.

If you wish to return/exchange an item bought online for delivery, refunds/exchanges are granted providing the item/s is returned in its original condition with all tags attached within 14 days of receipt.

If you wish to return/exchange an item bought using the checkout option of "collect from boutique", refunds/exchanges are granted providing the item/s is returned in its original condition with all tags attached within 10 days of purchase.

Please note we cannot accept returns/exchanges if they are worn, damaged or stained with makeup/deodorant marks – if they are returned in this state they will be sent back to you. We accept exchanges if your size is still available and the item is still in stock, if not you are welcome to choose another item. Please feel free to email us if a refund/exchange is needed: lucy@luludot.co.uk

Please send the parcel back using recorded delivery so you can track your order, we do not cover your shipping costs for the return of the item/s, and the item/s is your responsibility until it reaches us.

Refunds will be credited back to the same card used to make the original purchase. Upon us receiving your returned goods, please allow up to 14 days for the refund to be credited back to your account.

Non Refundable Items

We do not refund/exchange:

  • Sale Items
  • Items bought on promotion using a code
  • Any items that are worn, damaged or stained with makeup/deodorant marks

For any enquiries please feel free to contact us.
Email: lucy@luludot.co.uk
Telephone: Available on request